Privacy Policy

1. Who we are

Stay LA Villas is the rental brand of stayLA Luxury Rentals, Inc., a California corporation with an office at 8721 Santa Monica Blvd #325, West Hollywood, CA 90069. We market and manage privately owned homes in Los Angeles, Malibu and select destinations, acting as agent for the homeowner, and provide concierge services to guests.

This policy explains what information we collect, why we collect it, and the choices you have. It applies to this website, to reservations made under our Guest Booking Agreement, and to homeowners engaged under our Management Services Agreement.

2. Information we collect

We collect only what we need to hold a reservation, care for a home, and answer you properly.

• Details you give us: name, email address, telephone number, mailing address, party size, travel dates, guest names, special requests and correspondence with our office.
• Reservation and stay records: the home reserved, arrival and departure dates, rates, deposits, incidentals, damage reports and concierge arrangements made on your behalf.
• Verification information: government identification, signed rental or booking agreements and, where a home or insurer requires it, background or identity screening results provided by a third-party service.
• Payment information: payments are processed by our payment providers. We receive confirmation of payment and limited card details such as the last four digits and expiry; we do not store complete card numbers.
• Homeowner information: ownership and property details, banking details for owner distributions, tax identification information required for reporting, and maintenance and vendor records.
• Technical information: IP address, browser type, device type, pages viewed and referring pages, collected to keep the site secure and to understand which homes guests are looking for.

3. How we use information

• To quote, confirm, modify and service reservations, including communicating with you before, during and after a stay.
• To arrange concierge services you request (chefs, drivers, wellness, charters and experiences), which requires sharing the minimum necessary details with the provider.
• To operate homes on behalf of owners, including housekeeping, maintenance, inspections, accounting and owner statements.
• To take payment, hold or release security deposits, and resolve damage or incidental charges.
• To comply with law, including transient occupancy tax reporting, short-term rental registration requirements and lawful requests from authorities.
• To send service messages, and, only if you ask us to, occasional notes about new homes and seasonal availability. You may unsubscribe at any time.

4. How we share information

We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

• Homeowners and their representatives receive the guest information reasonably required for a stay, such as name, dates and party size.
• Service providers acting on our instructions: payment processors, booking and property management software, housekeeping, maintenance and concierge partners, insurers, accountants and legal advisers.
• Government agencies and platforms where reporting is required by law or by a homeowners association or municipality.
• Successors in the event of a merger, financing or sale of our business, subject to this policy.

5. Retention

We keep written records of rentals and related activity for at least three years, as required under our management agreements, and keep reservation, owner and financial records for the longer period required by tax, insurance and limitation periods, generally seven years. Inquiry correspondence that does not lead to a booking is kept for a shorter period and then deleted.

Guest records generated through our rental program are confidential to the program. Homeowners receive only the information reasonably needed for a stay and may not use guest details for their own marketing or direct bookings.

6. Your choices and rights

Depending on where you live, including under the California Consumer Privacy Act as amended, you may have the rights below. We will not treat you differently for exercising them.

• Request access to the personal information we hold about you and how we have used and disclosed it.
• Request correction of inaccurate information, or deletion of information we no longer need to keep.
• Opt out of marketing messages at any time by using the unsubscribe link or writing to our office.
• Appoint an authorised agent to make a request on your behalf, with proof of authority.

7. Security

We hold information on access-controlled systems, limit staff access to those who need it, and require our providers to maintain appropriate safeguards. No system is perfectly secure; please do not send identification documents or payment details by unsecured email. Our office will always direct you to a secure method.

8. Children

Our services are intended for adults. Reservations must be made by a guest aged 25 or older, and we do not knowingly collect information directly from children. Guest lists that include minors are provided to us by the reserving guest.

9. Cookies

We use a small number of cookies and similar technologies to keep the site working, remember your search, and measure general traffic. You can refuse or delete cookies in your browser; parts of the site may then behave differently.

10. Changes to this policy

We may update this policy as our services change. The date above shows when it was last revised, and material changes will be noted on this page.