Terms of Use

1. Agreement to these terms

Stay LA Villas is the rental brand of stayLA Luxury Rentals, Inc., a California corporation with an office at 8721 Santa Monica Blvd #325, West Hollywood, CA 90069 (“Stay LA Villas,” “we,” “us,” or the “Agent”).

These Terms of Use govern your access to this website and any inquiry submitted through it. By using this website, you agree to these Terms.

The Stay LA Villas collection includes privately owned homes that may be:

• marketed, managed or rented directly by Stay LA Villas on behalf of a homeowner; or
• made available through an independent owner, property manager, hospitality operator or other rental provider (a “Property Provider”).

Submitting an inquiry through this website does not create or confirm a reservation.

For a home contracted directly through Stay LA Villas, the stay is governed by our applicable Guest Booking Agreement. For a home offered through a Property Provider, the stay may instead be governed by that Property Provider’s rental agreement, house rules, payment terms, cancellation policy and other booking conditions.

The applicable signed rental agreement controls with respect to the reservation wherever it differs from these Terms. These Terms are intended to govern use of this website and summarize certain general booking practices; they are not a substitute for the agreement governing a confirmed stay.

2. Our role

Stay LA Villas curates and markets privately owned homes, facilitates reservation inquiries, and may arrange or provide concierge services.

For certain homes, we also manage or arrange the rental as agent for the homeowner.

For other homes, Stay LA Villas acts as an intermediary between the guest and an independent Property Provider. In those cases, the Property Provider may be responsible for confirming availability, issuing the rental agreement, collecting payment, administering deposits, establishing cancellation terms and operating the stay.

The appearance of a home on staylavillas.com does not by itself mean that Stay LA Villas owns or directly manages that home.

For reservations contracted directly through Stay LA Villas, the nature of the guest’s occupancy, including any limited license for transient occupancy, is governed by the applicable Guest Booking Agreement.

3. Reservations, rates and availability

Rates, availability, photography, property descriptions, furnishings and amenities displayed on this website are subject to change.

Rates displayed without selected dates may be starting or “from” rates and are not a quote for a particular stay.

Where dates are entered, the website may display pricing or availability information obtained from Stay LA Villas, a Property Provider or an integrated property-management system. Such information remains subject to final verification.

A reservation is confirmed only when:

• availability has been verified;
• the applicable rental agreement has been issued and fully executed;
• all conditions required for confirmation have been satisfied; and
• any payment required for confirmation has been received by the party designated to collect it.

For Stay LA-contracted reservations, the applicable Guest Booking Agreement governs the rental fees, occupancy limits, room availability and other booking conditions.

For Partner homes, those matters are governed by the applicable Property Provider’s agreement.

A submitted inquiry, displayed price or communication concerning availability does not by itself constitute a confirmed reservation.

4. Payment, deposits and incidentals

For reservations contracted directly through Stay LA Villas, payment, security deposits, cleaning charges, incidental charges, damage responsibility and deposit-release procedures are governed by the applicable Guest Booking Agreement.

For a Partner home, payment terms are governed by the Property Provider’s applicable booking agreement and may include its own:

• payment schedule;
• security deposit or damage authorization;
• cleaning and service fees;
• payment-processing requirements;
• incidental charges; and
• deposit-release or refund procedures.

Stay LA Villas does not independently alter a Property Provider’s payment or deposit terms unless expressly agreed in writing.

Concierge and other guest services are quoted separately before booking and may be charged by Stay LA Villas or the applicable third-party service provider.

5. Cancellation

Cancellation and modification policies may vary by property.

For reservations contracted directly through Stay LA Villas, the cancellation policy contained in the applicable Guest Booking Agreement controls.

For a Partner home, the Property Provider’s cancellation, refund, modification and rescheduling terms govern.

The applicable cancellation policy will be presented as part of the binding rental agreement before the reservation is confirmed.

Travel insurance is strongly recommended. Guests are responsible for passports, visas, identification and other documentation necessary for travel.

6. Condition of the home

Private homes may vary in design, furnishings, systems and operating characteristics. Furnishings, artwork, décor and amenities may occasionally be replaced or changed and may not precisely match published photography.

For Stay LA-contracted reservations, property-condition requirements, reporting deadlines, repair procedures and any entitlement to credits or refunds are governed by the applicable Guest Booking Agreement.

For Partner homes, such matters are governed by the Property Provider’s applicable agreement and house rules.

Guests should report material issues promptly using the contact information supplied for the reservation.

Stay LA Villas and/or the applicable Property Provider will use commercially reasonable efforts to address reported issues, subject to availability of service personnel, replacement parts and circumstances beyond reasonable control.

7. House conduct

Guests must comply with the rental agreement and house rules applicable to the reserved property.

Unless expressly permitted in writing by the applicable contracting party:

• no parties, weddings, receptions or comparable events;
• no smoking;
• no unauthorized pets or animals;
• no assignment or subletting of the reservation;
• no unauthorized commercial filming or photography; and
• no conduct creating a nuisance or unreasonable disturbance to neighbors.

Guests must comply with applicable laws, zoning requirements, building and HOA rules and local rental regulations.

Any property-specific fines, liquidated damages, guest limits, vendor restrictions or charges are governed by the applicable rental agreement and house rules.

8. Safety, pools and insurance

Guests are responsible for using each property and its amenities prudently.

Pools, spas, fireplaces, balconies, fitness equipment and similar amenities carry inherent risks and should be used with appropriate care and supervision. Children must be closely supervised around pools, spas and other water features.

Guests must not disable smoke detectors, carbon-monoxide detectors, alarms or other safety equipment and should report apparent defects promptly.

For Stay LA-contracted reservations, the applicable Guest Booking Agreement contains additional safety, pool and assumption-of-risk provisions.

Personal property and vehicles are not insured by Stay LA Villas unless expressly stated otherwise. Guests are encouraged to maintain appropriate travel and personal-property insurance.

9. Homeowners and Property Providers

Homeowners who directly engage Stay LA Villas may do so under a separate Management Services Agreement governing our marketing, management, rental and operational responsibilities.

Those homeowners remain responsible for the representations, obligations and property standards established in their agreement with us.

Separately, Stay LA Villas may display homes made available through independent Property Providers.

Unless otherwise agreed in writing, a Property Provider is responsible for:

• its authority to offer the property;
• property information supplied to Stay LA Villas;
• its rental agreement and house rules;
• its payment and cancellation policies;
• its operation of the reservation; and
• obligations it assumes directly toward the guest.

Merely displaying a Partner home on staylavillas.com does not create a property-management relationship between Stay LA Villas and the homeowner.

10. Concierge and third-party services

Stay LA Villas may assist with chefs, transportation, grocery provisioning, wellness services, childcare, experiences and other services.

Certain services are performed by independent third parties.

Unless expressly stated otherwise, such providers are independent businesses and are not employees of Stay LA Villas.

Rates, availability, cancellation policies and other applicable conditions will be communicated when the service is arranged.

Stay LA Villas is not responsible for the acts or omissions of an independent service provider to the extent permitted by applicable law.

11. Force majeure

For Stay LA-contracted reservations, the force-majeure provisions of the applicable Guest Booking Agreement govern.

For Partner homes, the applicable Property Provider’s agreement governs.

Stay LA Villas is not responsible for failure or delay caused by circumstances beyond its reasonable control, including fire, earthquake, flood, extreme weather, war, civil unrest, labor disruption, epidemic or pandemic, government action, utility interruption, transportation interruption, natural disaster or similar circumstances.

12. Website content and acceptable use

The Stay LA Villas name, branding, website design, original text, graphics and photography belong to Stay LA Villas or its licensors and are protected by applicable intellectual-property laws.

Some property photographs, descriptions and other materials are supplied or licensed by homeowners or Property Providers.

Without our written permission, you may not:

• copy or reproduce substantial portions of this website;
• scrape or systematically extract listings, pricing, availability or contact information;
• republish or commercially exploit website content;
• use website content to train automated or artificial-intelligence systems;
• circumvent access controls or technical restrictions;
• probe or interfere with website security;
• overload or disrupt the website; or
• submit fraudulent or automated inquiries.

Homes are private residences. Commercial filming, commercial photography or publication of a non-public property address requires appropriate authorization.

13. Liability and indemnity

For reservations contracted directly through Stay LA Villas, liability limitations, indemnification obligations, damage responsibility and related protections are governed by the applicable Guest Booking Agreement.

For a Partner home, the Property Provider’s rental agreement may contain separate liability, release, indemnification and assumption-of-risk provisions applicable to the stay.

To the fullest extent permitted by law, Stay LA Villas is not liable for acts or omissions of an independent Property Provider or independent service provider that are outside Stay LA Villas’ reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

14. Disputes and governing law

These Terms of Use and disputes concerning use of this website are governed by the laws of the State of California.

For reservations contracted directly through Stay LA Villas, dispute-resolution procedures are governed by the applicable Guest Booking Agreement.

For Partner homes, disputes concerning the reservation may be governed by the dispute-resolution, governing-law and venue provisions contained in the Property Provider’s applicable agreement.

15. Privacy and sharing inquiry information

Information submitted through this website is handled in accordance with our Privacy Policy.

Where reasonably necessary to respond to an inquiry or arrange a stay, Stay LA Villas may provide relevant reservation information to the applicable homeowner, Property Provider, concierge provider or other service provider.

By submitting an inquiry, the user authorizes such use for purposes reasonably related to arranging the requested stay and services.

16. Changes to these terms

We may revise these Terms from time to time.

The “Last updated” date identifies the current version.

Changes apply prospectively to use of the website and future inquiries.

A reservation already governed by a signed rental agreement remains subject to that agreement unless the parties to that agreement expressly agree otherwise.