Terms of Use

1. Agreement to these terms

Stay LA Villas is the rental brand of stayLA Luxury Rentals, Inc., a California corporation with an office at 8721 Santa Monica Blvd #325, West Hollywood, CA 90069 (“we”, “us”, the “Agent”). These Terms of Use govern your access to this website and any inquiry you make through it. By using the site you accept them.

A stay is governed by our Guest Booking Agreement, and a homeowner engagement by our Management Services Agreement. Those signed agreements control wherever they differ from this page, which is a summary written in plain language and is not a substitute for them.

2. Our role: licence, not tenancy

We market, manage and arrange short-term rentals of privately owned homes and act as agent for the homeowner. A confirmed reservation grants a guest a limited licence for transient occupancy, not a tenancy. California Civil Code sections 1940 et seq., including section 1950.5, do not apply, occupancy may be subject to transient occupancy tax, and a stay may be terminated for breach without recourse to eviction proceedings. The guest holds no estate or possessory interest in a home.

3. Reservations and rates

• Rates, availability and photography on this site are indicative. Furnishings, artwork and amenities may be replaced or changed and may not match a published image.
• A reservation is confirmed only when the Guest Booking Agreement is fully executed and the rental fees are paid in full to the authorised payment method.
• Rental fees include the guest rental rate, security deposit, cleaning fee, service and hospitality fees and applicable taxes. All are presented before signature, and signing constitutes acceptance of them.
• Occupancy is limited to the party size disclosed at booking. Additional occupants require our prior written consent.
• Where a home has more rooms than are booked, we and the host may determine which rooms are made available.

4. Payment, deposits and incidentals

• Rental fees are charged to the payment method on execution of the booking agreement; usage fees for certain features of a home are charged after departure.
• A refundable security deposit is held against damage, loss, excess cleaning and any unpaid amounts. Where none of those arise, all keys and remotes are returned, and the agreement has not otherwise been breached, the hold is released in full within twenty-one (21) days of departure.
• If any amount is withheld, we issue a withholding statement by email setting out the amount and the basis for it. Amounts exceeding the deposit are payable within seven (7) days of that statement.
• Extra cleaning at departure (stains, excessive trash, soiled ovens or grills, moved furniture) carries a minimum charge of $150. Cleaning fees are non-refundable.
• Concierge and additional guest services are quoted before booking and charged at the time the service is booked.

5. Cancellation

• Cancelled 120 days or more before arrival: 85% of the guest rental rate is refunded.
• Cancelled between 119 and 61 days before arrival: 50% of the guest rental rate is refunded.
• Cancelled fewer than 60 days before arrival: no refund of the guest rental rate.
• In every case the security deposit is returned and cleaning fees refunded. Amounts retained are agreed liquidated damages, not a penalty, because actual damages would be impracticable to calculate.
• Travel insurance is strongly recommended. Guests are responsible for any documentation required to travel.

6. Condition of the home

Homes are accepted as-is. Any deficiency must be reported in writing to us or the host within three (3) hours of arrival; otherwise the home, its furnishings and appliances are deemed to have been in good condition on arrival.

We cannot guarantee the quality of an experience in circumstances beyond our reasonable control. No refund, credit, discount or offset is given for mechanical malfunction (heating, air conditioning, plumbing, pool and spa equipment, electrical, televisions, internet), weather, third-party services, or décor and surroundings not to a guest’s taste. We will act promptly to arrange repairs, subject to parts and personnel availability. Unnecessary service calls are charged to the guest.

7. House conduct

• No parties, weddings, receptions or comparable events without our prior written consent. Unauthorised events or vendors may end the stay and carry a minimum fine of $1,000 plus up to $250 per unauthorised guest, as agreed liquidated damages.
• No smoking of any substance anywhere on a property. Where it occurs, the guest bears the cost of remediation, including replacement of carpet and drapes and repainting.
• No pets or animals without our prior written consent.
• Guests must comply with all house rules, building, zoning and health codes, HOA rules and local short-term rental ordinances, keep the home clean and sanitary, avoid nuisance or disturbance to neighbours, and allow access for inspection and repair at reasonable hours.
• Reservations may not be assigned and no part of a home may be sublet.
• Where a guest is more than one person, each is jointly and severally liable.

8. Safety, pools and insurance

Smoke and carbon monoxide detectors and at least one fire extinguisher are installed; guests must locate them, must not disable them, and must report any fault immediately. Use of a pool, spa or other swimming facility is entirely at the guest’s own risk and requires attentive personal supervision, particularly of children.

Personal property and vehicles are not insured by us. We recommend guests carry their own insurance covering loss, damage and travel interruption.

9. Homeowners

• Owners engage us as an independent contractor under a Management Services Agreement to market, manage and rent the property through our rental program, and we may delegate duties to affiliates and vetted subcontractors.
• Properties must be kept to our operating standard: first-class furnishings and presentation, safe and fully functional systems, and compliance with law, HOA rules and local ordinances.
• Owners warrant their authority to let the property, agree to honour all confirmed reservations, and are responsible for damages caused by a failure to do so.
• We keep rental records for three (3) years and make them available to the owner on reasonable request. Guest information belongs to the rental program and is treated as confidential.

10. Force majeure

We are not liable for failure or delay caused by fire, earthquake, flood, extreme weather, war, civil unrest, strikes, pandemic or communicable disease, government orders, acts of God, or any other cause beyond our reasonable control.

11. Website content and acceptable use

• The Stay LA Villas name, site design, text and photography belong to us or our licensors and may not be copied, scraped, republished or used to train automated systems without written permission.
• Homes are private residences: filming, commercial photography and publication of an address require written permission.
• Do not interfere with, probe or overload the site, submit fraudulent inquiries, or harvest listings, availability or contact details by automated means.

12. Liability and indemnity

To the fullest extent permitted by law, our liability for any claim arising out of the site, a reservation or a stay is limited to the lesser of a prorated portion of the fees equal to one night’s stay, or one thousand dollars ($1,000). Obligations are those of the corporation and not of its directors, officers or shareholders personally.

Guests indemnify and hold us and our employees, contractors and agents harmless from liabilities, losses, costs (including reasonable attorney fees), damages, actions and claims arising out of a stay or the use of a home, and are responsible for damage caused by their negligence, payable within seven (7) days of invoice. Nothing here limits liability that cannot be limited by law.

13. Disputes and governing law

The parties will first use good-faith efforts to resolve any dispute, and will mediate before commencing arbitration; failing to attend mediation forfeits that party’s ability to recover attorney fees and costs. Unresolved disputes are then submitted to neutral, binding arbitration under the JAMS expedited procedures, seated in Los Angeles. These terms are governed by the laws of the State of California.

14. Changes to these terms

We may revise these terms from time to time. The date above shows when they were last updated, and continued use of the site after a revision means you accept it.